Address
304 North Cardinal
St. Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

Frequently Asked Questions

Happy Holidays! Gemmy is thrilled to announce improvements to Orchestra of Lights™ this season, including new internal components, longer range, and better connectivity.

  • Household Use: Once the Hub and app are connected, any device with the app and on the same WiFi may connect to the Hub and manage settings. NOTE: Only one device at a time may be connected to the Hub.
  • Improved Connectivity: App connectivity optimized in new 2.4GHz network for increased stability.

A: It depends on the in-app timer settings:

  • Timer set (outage does not occur within active period): The lights will activate the default light show when power is restored. This is an intentional feature designed to alert customers that power has been restored. Customers will need to re-pair their items and re-select their previous light show settings.
  • No timer set: The lights will return to the last setting after a power outage.
  • Timer set (outage occurs within active period): The lights will return to the last setting after a power outage.

A: The free Orchestra of Lights™ app can be downloaded from the Apple Store or Google Play.

A: In your phone’s settings, make sure Bluetooth is turned on and your location permissions are enabled to get started.

A: Yes, a WiFi Hub is required. Orchestra of Lights™ will not work without it. 

A: Orchestra of Lights™ works with the following smart devices: 

  • Android: 5.0 or higher 
  • iPhone: 5 or higher series
  • iPad: 5 or higher series, iPad mini: 2 or higher series, iPad Air: 1 or higher series, iPad Pro
  • iPod touch: 6 or higher series
  • iOS 12.0 or higher version

A: Yes! If you purchase the Light Show Box with Speaker, you can add your own lights and decorations to your Orchestra of Lights™ light show. 

A: You only need one WiFi Hub for any combination of items you use from the Orchestra of Lights™ collection.

 A: Yes! If you purchase at least one item from the collection with speaker capability, music will play. There are five items with speaker capability: 

  • LED Projection™ Set with 3 Spotlights and Speaker – Item# 116413
  • Light Show Box with Speaker – Item 116412

Each item is programmed with six classic Christmas melodies. Choose any combination of these to play with your light show. Or, you can watch the lights dance to your own music with built-in Bluetooth® technology! Just use the app to connect to your favorite music and play it with Orchestra of Lights™. 

A: Check out the Orchestra of Lights™ Setup Resources page, and the 2024 Orchestra of Lights™ Overview video. 

A: With the exception of the Wifi Hub, you can use any item from the collection indoors or outdoors! The WiFi hub is for indoor use only. 

A: You can successfully connect 60 Orchestra of Lights™ products to the app. You can also add your own basic lights with the Light Show Box with Speaker, which has 6 additional plug-ins. 

 A: There is a reset button located on the bottom of the Hub. Press and hold it for three seconds to reset your Hub and start over. 

A: Yes, the app includes a timer with start and stop functions. 

A: Yes. Orchestra of Lights™ works with your home Wi-Fi network (or the local wifi network where you are setting up your light show). 

 A: The Orchestra of Lights™ collection is designed to work with the Orchestra of Lights™ app. While a few items allow for some manual changes, the app is the only way to enjoy the full range of options with Orchestra of Lights™.