Frequently Asked Questions

Happy Holidays! Gemmy is delighted to celebrate another season with Orchestra of Lights™, featuring performance improvements and six exciting new items.

POWER OUTAGE INFORMATION:

Q: What happens to the Orchestra of Lights™ light settings during power outages?

A: It depends on the in-app timer settings:

• Timer set (outage does not occur within active period): The lights will activate the default light show when power is restored. This is an intentional feature designed to alert customers that power has been restored. Customers will need to re-pair their items and re-select their previous light show settings.
• No timer set: The lights will return to the last setting after a power outage.
• Timer set (outage occurs within active period): The lights will return to the last setting after a power outage.

Q: Where can I get the app?

A: The free Orchestra of Lights™ app can be downloaded from the Apple Store or Google Play.

Q: What should be connected or enabled on my phone to use Orchestra of Lights™?

A: In your phone’s settings, make sure Bluetooth is turned on and your location permissions are enabled to get started.

Q: Do I need a home internet connection to use Orchestra of Lights™?

A: Yes. Orchestra of Lights™ works with your home WiFi network (or the local WiFi network where you are setting up your light show).

Q: Do I need to purchase an Orchestra of Lights™ Hub?

A: Yes, an Orchestra of Lights™ Hub is required. Orchestra of Lights™ will not work without it. 

Q: How do I know if my smartphone is compatible with Orchestra of Lights™? 

A: Orchestra of Lights™ works with the following smart devices: 

• Android: 5.0 or higher 
• iPhone: 5s or higher series
• iPad: 5 or higher series, iPad mini: 2 or higher series, iPad Air: 1 or higher series, iPad Pro
• iPod touch: 6 or higher series
• iOS 12.0 or higher version

Q: Can I use Christmas lights I already own with Orchestra of Lights™? 

A: Yes! If you purchase the Light Show Box with Speaker, you can add your own lights and decorations to your Orchestra of Lights™ light show. 

Q: Do I need more than one Orchestra of Lights™ Hub? What if I purchase multiple items from the collection? 

A: You only need one Orchestra of Lights™ Hub for any combination of items you use from the Orchestra of Lights™ collection.

Q: Does music play with Orchestra of Lights™? 

 A: Yes! If you purchase at least one item from the collection with speaker capability, music will play. The below items feature speaker capability: 

• LED Projection™ Set with 3 Spotlights and Speaker – Item #116413
• Light Show Box with Speaker – Item #116412

Each item is programmed with six classic Christmas melodies. Choose any combination of these to play with your light show. Or, you can watch the lights dance to your own music with built-in Bluetooth® technology! Just use the app to connect to your favorite music and play it with Orchestra of Lights™. 

Q: How do I connect the Hub to my Orchestra of Lights™ products? 

A: Check out the Connect the Orchestra of Lights™ Hub video tutorial in Setup Resources. It walks you through the connection process. There is also a Quick Start Guide in Setup Resources, as well as your product packaging.

Q: Can I use light strings indoors and projection spotlights outdoors? 

A: With the exception of the Orchestra of Lights™ Hub, you can use any item from the collection indoors or outdoors! The Orchestra of Lights™ hub is for indoor use only. 

Q: How many lights can I connect using the app? 

A: You can successfully connect 60 Orchestra of Lights™ products to the app. You can also add your own basic lights with the Light Show Box with Speaker, which has 6 additional plug-ins. 

Q: What if my Hub isn’t connecting or I need to start over? 

 A: There is a reset button located on the back of the Hub. Press and hold it for three seconds to reset your Hub and start over. 

Q: Can I use a timer with Orchestra of Lights™? 

A: Yes, the app includes a timer with start and stop functions.

Q: How many lights can be plugged end to end to each other? 

A: It is recommended not to exceed 216 watts. Wattage of each item can be found on the tag on the plug. For example, the C9 Light String has 24 watts, so a maximum of 9 C9 lights strings end to end is recommended. A specialty item such as NetLights has 48 watts, so it is recommended to only have 4 connected end to end.

Q: Can I manually program my lights or do I have to use the app? 

 A: The Orchestra of Lights™ collection is designed to work with the Orchestra of Lights™ app. While a few items allow for some manual changes, the app is the only way to enjoy the full range of options with Orchestra of Lights™.